Are you looking for a rewarding career in a growing company with ethical values? A role where you will feel respected and valued for the contributions you make?
The Building Approval Company is always on the look out for talented and like-minded individuals. We embrace continuous improvement and commit to a learning culture. This encompasses a wide range of training options from gaining higher professional qualifications to improving industry skills.
Last year we worked with over 25 local government authorities across Queensland and have systems in place for remote and flexible work arrangements away from our main office Townsville and Cairns.
If you would like to find out more about career opportunities at The Building Approval Company please email email@example.com or call Managing Director, Rodney Byl, for a confidential chat.
Client Services Administrator
A better built environment for all
We use the best available people and technology to continually improve our compliance system to deliver peace of mind and easy‐to‐work‐with solutions with profits benefiting the disadvantaged in our community.
Our Core Values
We act with integrity in everything we do.
We communicate openly and honestly.
We are good listeners; we understand the clients’ needs ‐ and go out of our way to assist.
We contribute to a fun work environment and treat everyone with respect and dignity.
We take responsibility for our actions.
We embrace continuous improvement and commit to a learning culture.
The Way we do Things Around Here
Do the right thing ‐ Be honest and reliable.
Be trustworthy and respectful.
Be prompt – “Say what we’ll do and Do what we say” deliver on the expectation we have set.
Only ever make agreements that we are willing and intend to keep.
Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere.
Provide quick responses and be available wherever possible.
Be a good listener, understand the client’s needs, and go out of our way to assist – it’s much better to provide a conditional “Yes” than responding with “No”.
Wherever possible, greet and farewell customers using their name.
Be committed to meeting quality standards and other legislative requirements.
OPEN & HONEST COMMUNICATION
Speak positively of our fellow team members and our customers.
Be a good listener ‐ remain calm, patient and polite, when receiving feedback.
Be willing to explain the reasons for our decisions.
Take responsibility for our responses in communicating with others.
Greet and farewell people using their name.
Follow the company systems and processes.
Provide consistency in service – meet the expectation that has been set.
Be proactive in suggesting system improvements.
Be effective in managing risk – understand the potential consequences of our decisions.
Be effective in time management – always schedule our commitments.
Be willing to be accountable for meeting our goals.
Have fun at work ‐ build and maintain good relationships with all team members.
Always be a good team player – wherever possible, share the workload.
Respect each other, value our differences and work to our strengths.
Be willing to ask for help and help when asked.
Be willing to learn and ask questions.
Look for opportunity to improve the system/ business – identify the net benefit and the need for change.
Welcome and embrace change, with a positive attitude.
Be motivated to learn and develop self.